Manufacturers

Warranty Info - Neutral Posture Office Chairs Warranty Information

Neutral Posture Limited Warranty:  

Neutral Posture warrants to the original customer from the date of purchase that the products NP manufactures and sells to the customer are free of defects in workmanship and materials under normal use during the applicable warranty period set forth below.
Normal use is defined as wear which occurs in an office environment during the course of a normal single-shift usage workday (8 hours per day/5 days per week). NP products used in an environment exceeding 8 hours per day/5 days per week, are warranted to be free from defects in workmanship and materials for a period of two (2) years.

PRODUCT AND PERIOD OF WARRANTY
12 Years
All products and components except as noted below
10 Years
Chair controls, pneumatic cylinders, casters, glides, arms and plastic components
5 Years
StandUp®, StandUp®A1, inflatable lumbar, anti-fatigue mats, footrings, footrests, NeXtep®, CPU holders, monitor arms, keyboard trays, keyboard mechanisms, Connexion Arm®, foam, mesh material, Guardian®
3 Years
Upholstery excluding leather, Ultraleather™, NovaSuede®, UltraSuede®, Finesse®, Graded In, COM or COL
2 Years
StandUp®X1, tablet holder, forearm supports Replacement Parts Warranted for two (2) years or the balance of the original warranty, whichever is longer

24/7 CONTINUOUS-SHIFT
Covers all components of the chair for a period of five (5) years to the original customer from the date of purchase except for upholstery and inflatable lumbar. Only upholstery with a double rub rating of over 1M is warranted for the complete 5-year period.


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