Return Policy

How to return an item(s):

All returns must be approved in writing from our customer service team. Please contact customer service for the RMA number and return eligibility (see below). We will send all necessary information to process your return. All returns must be picked up within 14 days of BTOD providing a shipping return label.

Standard Return Policy:

All in-stock items (not custom) can be returned within 30 days. Items must be returned in the original packaging and in like new condition. The customer is responsible for arranging shipping of the item back to the factory. The restocking fee will also be 25%. All exceptions please see below.

No Restocking Fees + Free Return Shipping:

Free Returns within 30 days. BTOD will waive restocking fees and pick up the following items for a full refund at no cost to you. Returns of two or more will fall under our standard return policy above. Outlet items cannot be returned. Product exchanges require customer to pay outbound shipping on replacement product.

Not Returnable:

Items that are custom upholstered per order therefore cannot be returned. Assembled Casegoods (standard desks, bookshelves, credenzas etc.) Customized orders (items not available on the website). 

  • All Outlet Items
  • Bestar
  • Boss Casegoods
  • BTOD Casegoods
  • Cramer
  • Global
  • Humanscale
  • KFI
  • Lesro
  • Mayline Casegoods
  • Nightingale
  • Office Master
  • Office Source Casegoods
  • OTG Casegoods
  • OFM Casegoods
  • Sauder

Damaged Items:

  • Please contact BTOD immediately if any product is damaged.
  • BTOD reserves the right to send replacement parts to make the item complete.