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Manufacturers

30 Day Return Policy

30 Day Return Policy From www.btod.com (Policies for NewHeights, VertDesk, Duke, and LEVL below)

All products must be returned within 30 days of delivery in their original packaging and in like new condition. The purchaser will be charged return freight, and a 25% restocking fee. Some items cannot be returned, and this is stated on our products description pages when it applies*. All sales are final for Open Box Specials and Repack items located in our outlet store. If you have any questions related to our return policy please contact customer service 866-733-0698 ext 3. If you have received a shipment that was damaged in transit please see our shipping policy page.

*All products by the following manufacturers cannot be returned: Cramer, DMI, HighPoint (HPFI), Lesro and Neutral Posture.

 

NewHeights Return Policy - See All NewHeights Products

We guarantee that you will LOVE your NewHeightsâ„¢ Desk! If you are not satisfied for any reason, just return it within 30 days of receiving the product and we will refund 100% of the purchase price. We do require that the product be returned in its original packaging and in new condition. Please call first to obtain a RMA number before shipping back the desk. The customer is required to pay return shipping costs. This policy is limited to one desk per customer. If you have any questions about our NewHeightsâ„¢ return policy please contact us toll free at 866-733-0698 ext. 3.

*Please note that this policy does not include product exchanges. If the customer should decide to exchange for another size, color or type of desk they will be responsible for the freight costs both ways.

**The fixed height RA-24XXNFWT is excluded from this policy.

 

VertDesk Return Policy - See All VertDesk Standing Desks

We guarantee that you will LOVE your new VertDesk! If you are not satisfied for any reason, just return it within 30 days of receiving the product and we will refund 100% of the purchase price. We do require that the product be returned in its original packaging and in new condition. Please call first to obtain a RMA number before shipping back the desk. If you have any questions about our VertDesk return policy please contact us toll free at 866-733-0698 ext. 3.

*Please note that this policy does not include product exchanges. If the customer should decide to exchange for another size, color or type of desk they will be responsible for the return shipping cost. This policy is only valid for orders of one desk. All orders of two or more desks will be subject to our normal return policy.

 

LEVL Gaming Chair Return Policy - See All LEVL Gaming Chairs

LEVL Gaming chairs come with a 30 day money back guarantee and we cover the return shipping costs. If you do not not love your LEVL chair for any reason you can set up a return with BTOD customer service. Please note that all LEVL chairs must be in new condition and repacked into their original packaging. We cannot take any returns that are not shipped back in their original packaging.

*Please note that this policy does not include product exchanges. If the customer should decide to exchange for another size, color or type of desk they will be responsible for the return shipping cost. This policy is only valid for orders of one chair. All orders of two or more desks will be subject to our normal return policy.